Careers at Brainshark

If you're a talented, creative and high-energy person, Brainshark is searching the waters for someone like you! Why work here? Brainshark is a fun, dynamic fast-growing company. Our team of smart, driven contributors love to roll up their sleeves. If you'd like to help build a challenging technology and a great company, we'd like to hear from you.

Brainshark offers competitive compensation, equity and benefits packages including medical, dental and 401K. Brainshark is an Equal Opportunity Employer. We welcome and encourage diversity in the workplace.

If you are interested in joining the Brainshark team, send your resume and a cover letter to jobs@brainshark.com.

Sales

Engineering

Customer Support

Licensing Support Specialist

Headquartered in Waltham, MA, Brainshark is a fast growing SaaS company whose software allows any business person to easily create rich business content (including audio, video, etc.), which can be distributed to audiences for on-demand viewing at their convenience. In addition, content authors can quantitatively measure the impact and results of that communication using Brainshark's tracking and reporting capabilities.

More than 900 companies, including a third of the Fortune 100, use our solutions. Last year we grew at over 35% and this year we expect another solid year of growth.

Brainshark has an immediate opportunity for a Licensing Support Specialist.

Overall Responsibilities

Reporting to the Director of Sales Operations, the Licensing Support Specialist will be responsible for using a variety of expertise and technical tools in order to:

  • Demonstrate in-depth sales skills pertaining to account knowledge and relationship development with key customer contacts in order to facilitate renewal of existing contracts
  • Generate and close renewal contracts/orders to a select set of customers
  • Support sales teams with creation of orders and amendments to existing contracts
  • Support Sales Operations with tracking of business data and maintenance of data integrity via data entry to Salesforce.com
  • Process inbound requests from customers pertaining to product and services, contracts, and orders (subscriptions)
  • Analyze sales orders and customer documentation to ensure that the sales contract, product, service, pricing, terms, conditions and all elements of the sales documentation comprise a business commitment that is clearly defined, acceptable and executable
  • Work with Support and Operations to ensure that sales orders are accurately processed and delivered to the customer
  • Collaborate with other departments such as finance, services, support, etc.
  • As needed throughout any given quarter, participate and assist with new sales operations related ad-hoc projects that arise, in order to support the sales organization
Desired Qualifications & Experience
  • Bachelor's Degree
  • Three (3) years of customer care experience in a high energy environment
  • Refined customer care skills: relationship-building, listening, "can do" attitude
  • Resourceful problem-solving skills
  • Ability to work independently with objective judgment and creativity in satisfying customer requests
  • Basic contract review skills
  • Excellent oral and written communication skills
  • Strong attention to detail
  • Outstanding organizational and prioritization skills
  • Great team player capable of working cross-functionally
  • Solid system skills: Outlook, Word, Excel as well as CRM.com experience, Salesforce.com preferred

Qualified candidates please submit resume to jobs@brainshark.com and note job code Licensing Support in the subject.

Learning & Development

Strategic Account Manager

Job Description

Strategic Account Managers are responsible for new business sales in an assigned territory/vertical market. Named accounts are identified and targeted based on their strategic value to the company's new business initiative.

Responsibilities include developing territory and account plans for divisional and enterprise accounts within an assigned territory. Must develop executive relationships with key buyers and influencers, and leverage these during the sales process by effectively utilizing internal and external resources.

Overall Responsibilities
  • Meet and/or exceed revenue targets/quota
  • Create and execute territory and account strategy
  • Generate enterprise sales opportunities by identifying appropriate business targets, secure high-level appointments, execute a strategic sales process, and manage the prospect to close
  • Work effectively within assigned Territory (Geography or Named Accounts base) to maximize sales potential
  • Proactively manage the end-to-end business development process
  • Generate a sales pipeline, qualify opportunities, and accurately forecast pipeline
  • Ensure handoff of closed engagements to account management teams
  • Negotiate terms of business with prospects to achieve a strong foundation for growth and follow-on revenue
Desired Qualifications & Experience
  • Minimum 7 years sales experience successfully selling directly at the V & C-level
  • Minimum 3 years selling into National and/or Target Accounts
  • Preferably 5+ years selling services with a Software and/or Services company
  • Proven track record in delivering a minimum of $750K in annual revenue to the organization
  • Demonstrated successful sales record by consistently achieving or exceeding assigned sales quota, including club or award level achievements with high levels of recognized commissions
  • Candidate must thrive in a fast-paced, ever-changing environment
  • Competitive, self-starter
  • BA/BS degree or equivalent experience
  • Solution sales training and experience required

Qualified candidates please submit resume to jobs@brainshark.com and note job code Strategic Account Manager in the subject.

Senior QA Engineer (Manual Tester)

Brainshark is a fast growing SaaS company whose software allows any business person to easily create rich business content (including audio, video, etc.), which can be distributed to audiences for on-demand viewing at their convenience. In addition, content authors can quantitatively measure the impact and results of that communication using the Brainshark interface.

More than 750 companies, including a third of the Fortune 100, use our solutions. Last year we grew at over 40%; this year we expect another solid year of growth.

We are looking for a Senior Quality Assurance Engineer with a passion for manual testing. The successful candidate is a self starter who enjoys testing web-based products in a fast paced environment.

Requirements
  • 5+ years of manual QA testing
  • 2+ years testing database applications (preferably Microsoft SQL Server)
  • 2+ years of QA leadership experience
  • Strong experience writing and executing test plans and test cases
  • Experience writing and executing queries to extract data from databases
  • Strong verbal and written communication skills
  • Strong attention to detail
  • Strong problem solving/troubleshooting skills
Desirable
  • Experience testing web-based applications
  • Experience testing on a Macintosh
  • BS or MS in Computer Science or related

This position is located at Brainshark's corporate office in Waltham, MA. Brainshark offers competitive salaries and great benefits including health and dental insurance, ample vacation time, short & long term disability insurance, life insurance, flexible spending plans for health and dependant care, 401k, and more.

Brainshark is an Equal Opportunity Employer.

Qualified candidates please submit resume itjobs@brainshark.com and note QA Engineer in the subject line.

Technical Support Engineer II

Job Description

Provide advanced customer support to Brainshark clients, prospects and internal employees via email and telephone inquiries.

Overall Responsibilities
  • Reports to Customer Support Manager
  • Respond to customer and client emails, chat requests, phone calls, and internal staff requests in a professional and timely manner adhering to departmental and company guidelines
  • Develop a proficiency in the Brainshark application including configuration, usage, workflow, connectivity, firewalls, infrastructure and related partner components
  • Triage and resolve issues relating to system configuration, user training, errors, connectivity, and application defects
  • Assume leadership role within the Services organization and represent department manager as requested
  • Assist with the training of new staff
  • Participate in after hours on-call and work rotation as required
Desired Qualifications & Experience
  • REQUIRED: At least 2-3 years experience in a customer support or technical support role for a software company in a customer facing environment
  • MUST have expertise in Windows NT, XP, Vista, as well as other computer applications, particularly in web related products such as Internet Explorer, Safari, Firefox, Flash, Windows Media Player, and PowerPoint, streaming media, connectivity, firewalls and hosted applications
  • Ability to communicate effectively on technical issues and assume leadership role to TSE I staff.
  • Must be flexible and work well as part of a team.

Qualified candidates please submit resume to jobs@brainshark.com and note job code Technical Support Engineer II in the subject.

Curriculum Design Specialist and Trainer

Job Description

The responsibilities of the Curriculum Design Specialist/Trainer include designing and documenting training intended for a variety of audiences, including Customers, Partners and Employees; delivering live (in-person) and online training sessions to internal and external clients; answering How-To questions about using the application; assisting in updating the Brainshark Knowledge Base, online tutorials and documents; and working with other departments to serve client needs. This position may include travel.

Specific Responsibilities: Implementation, Training & Support
  • Design and develop learning solutions in accordance with adult learning theory and usability principles of online design (when applicable) that facilitates learning per the objectives, and engages and motivates the learner
  • Prepare, deliver, manage and evaluate educational materials including instructor-led sessions, presentations, web based instructor-led sessions, and on-demand training
  • Accurately and efficiently train internal/external customers to use application
  • Implement approved revisions to course materials as necessary to improve training effectiveness and ensure materials reflect capabilities of the current release
  • Administer to Training Systems, including online hosted environment and online course publishing system
  • Conduct multiple programs in response to customer needs. Programs typically include email or phone-based communications, providing education and training materials, and conducting webinars
  • Participate in Needs Assessment for training projects with Product Management, L&D, Partners and customers to determine training solutions
  • Work with the L&D Team on ways to understand success, barriers, and improve the program for future updates and adoption
  • Provide How-To support for internal/external customers
  • Gather, review, and analyze course evaluations to determine effectiveness of training sessions
  • Enter activity in Salesforce.com accurately and in a timely manner
  • Provide customer feedback to Product Management & Development
  • Train new staff and cross-train existing staff as directed by supervisor
Experience/Education
  • Requires a Bachelor's degree in education, human resources, business or related field with at least 5 years experience in a corporate environment; Master's degree preferred
  • Minimum 3 years experience designing and administering learning programs in a business setting
  • Minimum 5 years training delivery experience; live (in-person) as well as online training experience necessary
  • Minimum 5 years of customer service experience
  • Skilled in the implementation of adult learning principals in analyzing, designing and evaluating instructor-led, group paced, blended learning design and delivery.
  • Strong knowledge of training theory and methodology
  • Project management skills, including the ability to meet project quality and schedule commitments
  • Experience working with communications practices, principles and procedures for both live/on-site and online presentations
  • Ability to work well individually and in a team environment
  • Impeccable presentation and facilitation skills
  • Ability to handle multiple tasks and manage multiple priorities
  • Demonstrated ability to handle and resolve customer issues
  • Excellent written and verbal communication skills across all levels
  • Proficient with Internet Explorer, MS PowerPoint, MS Word, MS Excel and MS Outlook
Core Competencies and Attributes

CUSTOMER FOCUS

Demonstrates understanding of how his/her role affects the end-user customer or other team members/departments involved in serving the customer by:

  • Being proactive to maximize efficiency of customer service
  • Understanding where to find resources and information to satisfy client questions and needs
  • Focusing on providing efficient and reliable service to internal and/or external clients
  • Suggesting enhancements to application and process

COMMUNICATION

  • Develops and effectively applies communication skills to build and maintain relationships, and to influence the actions or behaviors of others by interpreting and communicating technical or functional information in a "user friendly" manner
  • Strong verbal as well as written communication skills required

INNOVATION

Demonstrates that he/she is able to:

  • Solve problems using independent thinking to adapt known methods or techniques based on previous experience and/or technical expertise
  • Articulate explanations, alternatives and recommendations
  • Display excellent organizational skills and methods in a multi-tasking environment
  • Demonstrate time management skills and the ability to reliably meet commitments

Qualified candidates please submit resume to jobs@brainshark.com and note job code Curriculum Design Specialist in the subject.

Database Administrator (DBA)

Job Description

Brainshark is a fast growing SaaS company whose software allows any business person to easily create rich business content (including audio, video, etc.), which can be distributed to audiences for on-demand viewing at their convenience. More than 750 companies, including a third of the Fortune 100, use our solutions.

Brainshark has experienced record growth over the past 18 months - our database is now processing thousands of transactions per second and has grown by an order of magnitude. We are looking for a Microsoft SQL Server DBA to manage all aspects of the database and help plan for future growth and upgrades.

Overall Responsibilities
  • Develop, implement, and oversee database policies and procedures to ensure the integrity and availability of database systems
  • Monitor database performance metrics and tune performance as necessary
  • Analyze current maintenance and configuration; evaluate and adjust as required
  • Review developer SQL queries and stored procs for optimization and security purposes
  • Manage our migration from MS SQL 2000 to MS SQL 2005
Requirements
  • 5+ years experience as a DBA with Microsoft SQL Server. Strong familiarity with SQL 2000 and SQL 2005.
  • Previous experience with mission critical SQL Server applications
  • Experience with clustered databases
  • BS or advanced degree in Computer Science

Qualified candidates please submit resume to jobs@brainshark.com and note job code Database Administrator in the subject.