Careers at Brainshark

If you're a talented, creative and high-energy person, Brainshark is searching the waters for someone like you! Why work here? Brainshark is a fun, dynamic fast-growing company. Our team of smart, driven contributors love to roll up their sleeves. If you'd like to help build a challenging technology and a great company, we'd like to hear from you.

Brainshark offers competitive compensation and benefits packages including medical, dental and 401K. Brainshark is an Equal Opportunity Employer. We welcome and encourage diversity in the workplace.

If you are interested in joining the Brainshark team, send your resume and a cover letter to jobs@brainshark.com.

Marketing
Lead Development Representative

Sales
SMB Sales Account Executive

Engineering
Director of Information Technology
Sr. Software Engineer
Help Desk Administrator

Customer Service
Powerpoint and Graphic Design Specialist
Product Specialist
Customer Support Representative

Lead Development Representative

Position Summary

Brainshark is looking for energetic, hunter-mentality, phone-a-holics to help us generate qualified prospects for our sales team. We provide uniquely powerful marketing programs to support Account Development efforts -- both following up on leads generated from programs, and your own independent prospecting. Work among a team of peers, where you can leverage one another’s best practices and share ideas as part of a marketing team that is ahead of the curve.

Responsibilities

Develop familiarity with Brainshark’s target market, prospects’ business drivers and strategies to develop intrigue and distinguish Brainshark as a potential solution in the prospect’s mind.

Identify key targets in our proprietary database and initiate contact with appropriate suspects, leveraging research resources to create intrigue, assess their current business methods and position Brainshark’s enterprise solutions. 

Leverage all contacts to identify other prospects through referrals

Identify decision makers and company goals to position Brainshark appropriately.

Reach out to and follow up with respondents from a variety of marketing programs to initiate conversation, learn current business programs and qualify potential business applications. 
Track all activity thoroughly into CRM system (salesforce.com) to support account and management teams.  Validate activity and lead qualification reports.
Provide field rep with solid prospect background on role, need and intrigue to ensure high-quality prospect transition into the sales process.

Identify potential opportunities and transition leads to field sales by proactively setting up sales appointments for further qualification discussions.

The successful candidate will have:

• BS or BA degree and a minimum of 3 years’ business experience in sales and/or a customer-facing role
• Experience conducting business and building relationships in phone & email, with excellent phone, interpersonal, verbal & written capabilities
• Client-oriented writing skills (please send me a note: dfonseca@brainshark.com)
• Experience successfully managing multiple priorities simultaneously, maintaining a  high-volume pace with the ability to “switch gears” quickly as the prospecting conversation warrants.
• Over-the-top motivation and creativity to successfully reach prospects and create  conversations
• Comfort recording everything into our CRM system (salesforce.com – we can only improve what we  measure)
• Professional persistence & ability to “think on your feet” and make a compelling introduction.  HUNTER mentality.
• Organizational skills and a results-oriented  self-starter attitude
• Proven track record of meeting and exceeding goals – this position carries a qualified lead and pipeline quota and bonuses for exceeding quota.
• Working knowledge of MS Office applications, Salesforce.com and internet navigation.

SMB Sales Account Executive

Position Summary

Reporting to the SMB Sales Director, responsibilities include; achieving territory revenue quota and assigned market development objectives. Requires software or enterprise sales experience with proven ability to qualify, develop, close and manage assigned territory and sales opportunities.

Responsibilities

• Consistently meet or exceed assigned monthly, quarterly and annual revenue quota associated with management and development of sales opportunities within assigned territory and or vertical market segment.
• Responsible for designing and implementing a sales strategy & territory plan including but, not limited to the following: cold calls, customer presentations via web and live, marketing campaigns of Brainshark products & services resulting in new revenue generated in assigned territory.
• Proactively follow-up on all opportunities generated by marketing campaigns and self generated leads.
• Provide & maintain accurate 3-4 month rolling forecast.
• Generate referrals and references from clients.
• Communicate customer issues to sales management for resolution and product enhancements.
• Manage and grow existing accounts in assigned territory.
• Customer retention for continued revenue stream in assigned territory.
• Document and maintain accurate account information and all transactions with customers and prospects in Salesforce.com CRM database.
• Participate in weekly/monthly sales meetings.
• Consistently meet or exceed assigned quota of outbound calls, 1st Buyer Meetings, pilots, product presentations/demonstrations.
• Keep abreast of all product developments and enhancements.

Requirements

• BS, BA or equivalent.
• Requires 2-4+ years experience selling product and service solutions in the software/computer industry.
• Proven track record of selling and presenting live and via the WEB to senior executives of small to mid-size companies.
• Ability to identify, manage and close new business opportunities with an emphasis on qualifying early.
• Ability to develop relationships with customer's senior management.
• Ability to work as a member of an account team consisting of Brainshark product sales, technical and management personnel.
• Strong written and verbal communication skills.

Desired Knowledge/Skills

• Professional selling strategies and processes skills.
• Consultative selling strategies.
• Excellent phone skills.
• Excellent interpersonal skills.
• Excellent WEB based presentation skills.
• Strong organizational skills.
• Ability to develop and maintain relationships with customers.
• Familiarity with sales automation tools especially Salesforce.com
• Familiar with the Internet, social media and its capabilities.
• Working Knowledge of MS Word, MS Excel, MS Outlook, Powerpoint.

To apply, email resume with salary requirements to: jobs@brainshark.com

Director of Information Technology

OVERALL RESPONSIBILITIES

• Manages Infrastructure Engineers and Help Desk Administrators (staff of 3-4) to ensure effective delivery of the corporate infrastructure objectives, and to ensure any help desk related activities or issues are resolved as necessary.
• Proactively performs capacity planning, anticipates future infrastructure needs, and provides recommendations to corporate leadership.
• Plans and implements changes and upgrades to the systems, storage, IP telephony, and network infrastructures in accordance with approved goals and objectives.
• Oversees the planning, implementation, and auditing of information security activities related to the technical infrastructure.
• Responsible for all IT-related purchasing and budget allocation; works with corporate leadership to develop budgets, and oversees the release of funding to vendors in accordance with approved goals and objectives.
• Builds and manages relationships with technical vendors.
• Disaster Recovery planning, support, and testing
• 24x7 On-Call responsibilities in rotation with other engineers
• Participates in Security Assessments and Risk Mitigation Activities
• System Monitoring, Alert Notification, and Performance / Capacity Management

Desired Qualifications & Experience

Bachelor Degree in Computer Science preferred or equivalent work experience. Relative technology certifications are a plus.

Must have strong analytical, troubleshooting, and organizational skills. Must be capable of resolving software and hardware issues. Must be adept with advanced networking concepts and practices in the following areas.

• Microsoft NT/2000/2003/XP Operating Systems
• Microsoft Active Directory (Windows 2003 Server)
• Microsoft IIS Web Servers and Microsoft SharePoint Services Web Portals
• Microsoft Exchange Hosted Services
• General WAN/LAN Networking, Wireless, TCP/IP, DNS, DHCP, WINS.
• High End Series Cisco Routers and Switches (IOS), TCP/IP, STP, VTP, 802.1q, EtherChannels, HSRP, and Cisco Aironet wireless access devices.
• Cisco Call Manager Express and Cisco Unity IP Telephony Solutions.
• High End Series Juniper Firewalls and SSL/VPN concentrators.
• Citrix NetScaler Enterprise Class Load Balancers
• EMC CLARiiON Storage Arrays, and Celerra IP (NAS) Storage Systems.
• 3+ years Director level experience leading an IT group
• 5 years of experience with networking concepts and technologies listed above
• Demonstrated web hosting support experience using Microsoft IIS servers.
• Previous experience with VMware Host Virtualization technologies
• Previous experience with System Backup and Imaging Technologies
• Proven experience in supporting a critical nonstop environment.
• Knowledge of Linux Operating Systems considered a plus
• Experience with HP servers and Dell laptops considered a plus
• Nagios, Cacti, QualysGuard, monitoring experience considered a plus
• Strong customer support and system troubleshooting skills.
• Ability to work independently with little or no supervision.
• Strong documentation/reporting/administrative skills.

Qualified candidates please submit resume to jobs@brainshark.com and note job code Director of Information Technology in the subject.

Senior Software Engineer

Job Description

We are looking for a Senior Software Engineer with a passion for creating scalable, innovative web applications. The successful candidate is a self starter who enjoys learning, innovating, and working in a fast paced environment.

Requirements

• 3+ years of web development experience (preferably Microsoft technologies)
• Expert database knowledge and understanding (preferably Microsoft SQL Server)
• Expert Javascript, HTML, and C# knowledge
• BS or MS in Computer Science or related
• Strong communication skills
• Ability to tackle complex problems with minimal direction, while knowing when to ask for help

Desirable

• Web services
• Flash ActionScript
• Microsoft Reporting Server

Qualified candidates please submit resume to jobs@brainshark.com and note job code Software Engineer in the subject.

Help Desk Administrator

Job Description

Strong analytical/troubleshooting skills. Must be capable of resolving software and hardware issues related to end user computers. Must have a functional understanding of Windows networking, applications, and be able to support the following technologies:

Essential Job Functions

• Microsoft Active Directory (User management)
• Microsoft XP Operating System (Windows7 is a plus)
• Microsoft Office 2003/2007 Suites
• Microsoft Exchange Hosted Services (User management and Outlook support)
• Microsoft file and print services including network scanners
• Basic LAN Networking, Wireless LAN technologies, TCP/IP, DNS, DHCP, WINS.
• Symantec Ghost disk imaging software
• Prior Cisco VOIP Call Manager Administration experience is a plus
• Experience with a help desk management/ ticketing system is a plus

Other Duties and Responsibilities

• Responds to and closes trouble tickets
• Monitors and responds to the help desk support phone line
• Manages user access control (door badges) system
• Manages vendor contracts and renewals
• Issues purchase order requests for new equipment
• Maintains inventory of computers, network equipment, printer/ fax supplies
• Other related support duties not listed (as needed)

Qualifications

• At least 1 year of previous experience working in a professional help desk environment
• Demonstrated competency with Microsoft Operating Systems, applications and other technologies listed above
• Experience with hardware support on Dell laptops

• Strong customer support and system troubleshooting skills.
• Ability to work independently with little or no supervision.
• Strong documentation/reporting/administrative skills.

• Associates Degree in Computer Science preferred or equivalent knowledge required.
• Relative technology certifications are a plus.

Working Conditions & Physical Demands

• 40 Hour work-week, Monday-Friday
• Occasional after hours or weekend work maybe required
• Office environment working with personal computer for long periods of time
• May be required to carry pager or a cell phone.
• Must be physically able to perform movement and setup computer equipment.

Qualified candidates please submit resume to jobs@brainshark.com and note job code Help Desk Administrator in the subject.

Customer Success Consultant

Job Description

The primary responsibility of the Customer Success Consultant is to provide post sales consultation, implementation and support for clients. The core goal of the Professional Services Organization is to facilitate the successful application of our Software as a Service. We do this by properly setting and managing customer expectations and delivering the highest quality consultation packages. Consultation packages include configuration and setup of application, business process review, product training and best practices workshops on content and methodology. This position requires up to 40% travel.

Brief summary presentation on this position.

Specific Responsibilities

Consultation, Training, Relationship Management & Support

• Develop & Manage valuable relationships with our customers with the goal of increasing client success and growing utilization of Brainshark modules.
• Manage this relationship with named Tier 1 accounts.
• Schedule and conduct regular reviews with the customer to ensure milestones were hit and assess any changes in the customer relationship. Provide regular assessment of the customer satisfaction status and suggest next steps.
• Implement multiple programs in response to customer goals and needs, and jointly define milestones to measure expectations and success. Programs typically include: Customer Success Forums, Best Practice Workshops, and Customer Connection Events/webinars.
• Provide pre-sales support as assigned
• Project Manage Customer Pilot programs as assigned
• Conduct Rapid Success Programs as assigned (client on-boarding)
• Enter activity in Salesforce.com accurately and in a timely manner
• Escalate more complex technical issues to Technical Support
• Provide customer feedback to Product Management & Development
• Train new staff and cross-train existing staff as directed by supervisor
• Perform tasks as assigned by Director of Customer Success

Experience/ Education

• Bachelor’s degree required
• Minimum 8-10 years of customer service and/or training experience
• Demonstrated ability to handle and resolve customer problems
• Strong training and presentation skills
• Excellent written and oral communication skills
• Proficient with Internet Explorer, MS PowerPoint, MS Word and Macromedia Flash
• Background in any of these areas; eLearning, training, consulting, customer service, account management; is a plus.

Core Competencies and Attributes

Customer Focus
Demonstrates understanding of how his/her role affects the end-user customer or other team members/departments involved in serving the customer by:

• Being proactive to maximize efficiency of customer service
• Understanding where to find resources and information to satisfy client questions and needs
• Seeking clarification to ensure that customer needs are clearly defined
• Focusing on providing efficient and reliable service to internal and/or external clients

Communication

• Develops and effectively applies communication skills to build and maintain relationships, and to influence the actions or behaviors of others by interpreting and communicating technical or functional information in a “user friendly” manner
• Strong verbal as well as written communication skills required

Innovation
Demonstrates that he/she is able to:

• Solve problems using independent thinking to adapt known methods or techniques based on previous experience and/or technical expertise
• Articulate explanations, alternatives and recommendations
• Display exceptional organizational skills and methods in a multi-tasking environment
• Demonstrate time management skills and the ability to reliably meet commitments

Qualified candidates please submit resume to jobs@brainshark.com and note job code Customer Success Consultant in the subject.

Powerpoint and Graphic Design Specialist

Job Description

Millions of business presentations are created and delivered each day. Most of them are terrible. We are searching for someone who is an expert in Powerpoint and knows how to take these boring presentations and transform them in to “killer” presentations that use pictures, diagrams, animation, and great slide design to support a clear message.

You will be working with clients to transform their thoughts, visions, strategies, goals and objectives into coherent and compelling presentations for the appropriate audience. You must be able to display and communicate the customers ideas using visuals instead of text. Deliverables are PowerPoint presentations for use in Brainshark platform. Applicant must be fluent in PowerPoint presentation design, animation, charts and other technical aspects of the program.

Qualified candidates please submit resume to servicejobs@brainshark.com and note job code Powerpoint and Graphic Design Specialist in the subject.

Product Specialist

Job Description

The primary responsibility of a Brainshark Product Specialist is to provide world-class telephone and web-based(email/chat/web meeting) based consultation, implementation and support for the enterprise customers of Brainshark with the goal of expanding usage within our existing customer base.
You will develop a proficiency in the Brainshark application including configuration, usage, workflow, and the knowledge of how to implement and use the Brainshark technology to accomplish specific business tasks.  You will be required to maintain the highest level of product knowledge through formalized training and self-education.
Must have a working knowledge of Windows applications; Powerpoint, Internet Explorer, Firefox and Outlook.  Applicants must possess exceptional telephone and communications skills, being able to communicate with Customers via Email and Telephone clearly and concisely.

Qualified candidates please submit resume to servicejobs@brainshark.com and note job code Product Specialist in the subject.

Customer Support Representative

Job Description

Provide outstanding customer support to Brainshark clients and prospects via email and telephone enquiries.

This position reports to our Director of Customer Support.  In this position you will respond to customer and client emails, chat requests and phone calls in a professional and timely manner adhering to departmental and company guidelines.  You will help triage and resolve issues relating to end user technical and “how to” questions.

You will develop a proficiency in the Brainshark application including configuration, usage, workflow, and related partner components.  You will be required to maintain the highest level of product knowledge through formalized training and self-education- maintain individual training plans.

Must have a working knowledge of Windows applications; Powerpoint, Internet Explorer, Firefox and Outlook.  Must possess exceptional telephone and communications skills, being able to communicate with Customers via Email and Telephone clearly and concisely.

Qualified candidates please submit resume to servicejobs@brainshark.com and note job code Customer Support Representative in the subject.